Booking terms

Version 2026-11-14.3, dated 14 November 2026.

1. Who we are

These terms are between you and Michael (Mike) Butcher trading as I Love Disco, of 29 Keswick Avenue, Wimbledon, London SW19 3JE ("we", "us", "I Love Disco").

I Love Disco is based in Wimbledon, London, and I work nationally across the UK. Travel within our standard area is included or charged as shown on your quote. Bookings more than 60 miles away are on request, and travel beyond our standard area may be charged. We will confirm any travel charge before we accept an on-request booking.

I Love Disco is not an agency. If you book, you get me, Mike, as your DJ. I do not send a substitute DJ unless you have agreed that in writing beforehand.

I am fully insured with public liability cover and hold a DBS check. Certificates are available on request.

You can contact us on 07417 393868, at mike@ilovedisco.uk, or via ilovedisco.uk.

2. These terms and how you accept them

These terms apply to every I Love Disco booking made through this website, and to any booking we confirm in writing on the same basis.

By ticking the box to agree and completing your booking, you accept these terms. Once your deposit (or payment in full) has been received, we issue a booking confirmation with your party details, the fee, and a record that you accepted these terms online. That confirmation, together with these terms, is the record of your booking. No separate signature is required.

3. Booking and confirmation

If your date and details can be booked instantly, your date is held while you pay. The booking is confirmed when we receive your deposit, or payment in full if that is due straight away.

Some bookings are on request. We will pencil the date in and confirm your price. You then have a limited time to pay the deposit to secure the date, as explained in section 7.

Please check the details on your confirmation. Tell us as soon as you can if anything is wrong.

4. Prices and add-ons

The price shown on your quote and booking confirmation is the full fee for the package and any add-ons you chose, including the deposit. Prices may vary by date, length of performance, travel and extras.

From time to time we may offer a reduced package price on certain dates (for example a last-minute offer). If an offer applies, it will be shown on your quote and confirmation. Offers apply to the DJ package price only, not to extras, unless we say otherwise. The deposit amount stays the same.

A custom laser message, where requested, is included when it is marked as free on your quote. You can add the wording when you book, or confirm it with us later.

5. Your deposit

Your deposit is usually £50, or the amount shown on your quote. It secures your date and is non-refundable, subject to these terms and to your rights under consumer law, including the 14-day cancellation right in section 8 where it applies.

The deposit counts towards the total fee, and towards any cancellation charge that later becomes due under section 9.

6. The balance, and last-minute bookings

You can pay the remaining balance online at any time up to 1 working day before your party, or in cash on the day.

If your party starts in less than 48 hours, payment in full is due when you book.

7. On-request bookings and date holds

If your booking is on request, we will pencil the date in and confirm your price. Once we approve it, you will be asked to pay the deposit (or payment in full if the party is less than 48 hours away) within 72 hours, or a longer time if we agree that with you, or sooner if the party start time comes first.

If we do not receive payment in time, the date is released, no payment is taken, and we will let you know.

8. Your 14-day cancellation right (distance contracts)

If you book as a consumer at a distance (for example online), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel within 14 days of the booking, for any reason, and to receive a refund.

If you ask us to start work within those 14 days, or if your party is within 14 days and you tick the box to let the booking go ahead straight away, you may lose the right to a full refund. We may then charge a reasonable, proportionate amount for work already carried out at your request. If the party has already taken place, you will not be entitled to a refund for that performance.

To cancel during the 14 days, email us at mike@ilovedisco.uk or write to us, with your booking reference if you have it. We will refund any amount you are entitled to without undue delay.

9. Cancellation by you after the cooling-off period

The figures in this section are intended as a genuine pre-estimate of our loss if a date is cancelled and may be hard to fill, plus time already spent on the booking. They are not a penalty, and they apply only after any 14-day cancellation right in section 8 has ended or does not apply.

The following charges apply, with the deposit counting towards the amount due:

More than 8 weeks before the party: the deposit only. No further charge.

15 days to 8 weeks before the party: 50% of the total fee.

8 to 14 days before the party: 75% of the total fee.

7 days or fewer before the party, or if the party does not go ahead because you or the venue are not ready for us on the day: 100% of the total fee.

Please tell us as soon as you can if you need to cancel, in writing or by email. We will not charge more than the total fee, and we will refund any amount you have overpaid.

If you need to cancel because of serious illness, injury or bereavement affecting the person the party is for or a close family member, please get in touch. Provided you can give reasonable evidence, such as a letter from a doctor or hospital, I will waive the cancellation charges in this section, including the deposit, or move the party to a new date if you prefer. The evidence needed will depend on the circumstances.

10. Postponement and date changes

If you need to change the date, tell us as soon as you can. We will do our best to move you to another date we have free, at the price that applies to the new date.

If we cannot offer a new date that works for both of us, the cancellation terms in sections 8 and 9 apply, based on the original date and when you first told us you could not go ahead.

11. Cancellation by us

I take every booking seriously, and in all but exceptional circumstances I will be there as booked. If I am unable to fulfil the booking (for example because of serious illness, injury, or another reason outside my reasonable control) I will tell you as soon as I can. I Love Disco is not an agency: if you book, you get me, so I will never send another DJ in my place.

If this happens, we will refund all money you have paid us for that booking in full, and our booking with you will end. If you would like, I will also do my best to recommend another trusted DJ who is available. Any replacement DJ would be booked and paid by you directly, on their own terms and prices, and you are free to accept or decline them. We are not responsible for a replacement DJ's performance.

12. Timings, overruns and finish times

The arrival, set-up and performance times on your confirmation are the contracted times. I need at least 1 hour before the performance start time for load-in and set-up, and at least 30 minutes after the finish time for pack-down and removal of equipment. Venue access must be available for both of these periods. If we agree different times in writing, those agreed times apply.

The finish time is the time the music stops. If the venue or you ask me to run on, I will only do so if I can, and an extra charge may apply at the extra-hour rate on your quote, rounded up to the next half hour. I will not overrun if the venue's licence or curfew does not allow it.

13. Venue requirements

You are responsible for booking the venue and for making sure I can get in, set up and pack down safely and on time, including the load-in and pack-down periods in section 12.

Please provide a safe, indoor power supply close to the performance area, reasonable space to set up the DJ booth and lighting, and a safe route for loading in and out.

We are not responsible if performance time is lost, or the party cannot go ahead, because the venue does not open on time, access is delayed, there is a power cut or other failure of the venue's power supply, or a venue sound limiter cuts the power. In those cases the fee remains due, unless the problem was caused by our negligence. We will do our best to continue or restart the performance when it is safe and possible to do so.

Where possible, please arrange parking for one van at or close to the venue, ideally near the loading entrance, for the whole booking including set-up and pack-down. If no parking is available at the venue, I will use the nearest suitable public parking.

If parking at the venue costs more than £5, you cover the parking cost for the full duration of the booking, including set-up and pack-down times. If parking is time-limited (for example in some London boroughs), you must tell us in advance so that we can allow extra time for set-up and find suitable parking for the whole duration.

All electrical equipment I bring is PAT tested. I hold public liability insurance (currently £10 million). A copy of the insurance can be provided on request.

14. Safety

You must make sure the party is properly supervised. For parties where guests are under 18, a parent, carer or (for a school booking) a responsible member of school staff must be present throughout.

Lasers, where used, are operated safely and are positioned and aimed at an appropriate height, away from audience members' eyes, in line with UK health and safety guidance. Please tell me in advance about any guest who may be sensitive to lighting effects, including laser, UV or glow effects, or who has an accessibility need I should plan for.

Smoke and haze effects, where used, are operated safely, and I use only UK-approved fluids. These are the same type of effects commonly used in theatre shows and concerts. Tell me in advance if the venue's fire alarm is sensitive, as smoke or haze can set some alarms off. I may refuse to use a smoke, haze, bubble or foam machine if I believe it is unsafe or likely to trigger an alarm. Venue permission, refunds and cleaning for these effects are set out in section 15.

All equipment is regularly maintained, including PAT testing, and is set up safely. Cables are secured and taped, and equipment is positioned with careful attention to how children may access it, and is kept out of reach where needed.

15. Special effects (smoke, haze, bubbles and foam)

You are responsible for getting the venue's permission to use smoke or haze, bubble and foam machines before the booking. Ideally you should do this before you confirm the booking.

If the venue refuses permission and you tell us before the day of the event, we will refund the price of any paid add-ons that cannot be used (currently bubbles and foam) only. The booking itself is not cancelled, and no other fees are refunded.

If you do not tell us until the day of the event, or during the event, there is no refund for those add-ons.

Smoke and haze are a free add-on. If a smoke or haze machine cannot be used, including where the venue does not allow it or I refuse to use it for the safety reasons in section 14, no partial refund applies.

If you have paid for a bubble or foam machine and I decide not to use it because I believe it is unsafe or likely to trigger an alarm, we will refund the price of that add-on.

Smoke and haze effects do not normally need any cleaning. The venue may just need airing for a short time after the party by opening doors and windows.

You are responsible for cleaning, and for any cleaning fees the venue charges, arising mainly from the use of bubble and foam machines, and from the party itself.

I will remove all my equipment, and any rubbish I create, before I leave the venue.

16. Damage

I will take reasonable care of the venue and of any equipment I use. You are liable for damage to our equipment caused deliberately or carelessly by you or your guests. You are not liable for normal wear and tear, for a fault in the equipment itself, or for a genuine accident that was beyond your or your guests' reasonable control.

17. Liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

If you are a consumer, we do not exclude our liability for failing to provide the service with reasonable care and skill, or for other rights you have under the Consumer Rights Act 2015.

If something goes wrong that is our responsibility, we will put it right or refund a fair amount. We are not responsible for losses that were not foreseeable when we took the booking, or for losses caused by the venue, by a third party, or by something you or your guests did.

18. Photos and video

I may sometimes take photos or short video of the set-up or the party, for my records or (only with your permission) for the I Love Disco website or social media.

I will not use any photo or video that identifies you, your child, or your guests in marketing unless you have opted in. You can say yes or no at any time, and saying no will not affect your booking. School bookings may also need the school's own consent rules to be followed.

19. Complaints

If you are not happy with any part of the booking or the party, please tell me as soon as you can, ideally on the day or within 7 days, so I have a fair chance to put things right. You can call or email using the details in section 1. I will take complaints seriously and respond fairly.

20. Your information

We use your contact details, address, and booking information to run your booking, take payment, and keep records. We do not sell your details.

We keep booking records for 7 years after the party, so that we can meet our tax and accounting duties (including HMRC). After that we delete them. You can ask to see the information we hold, or to correct it, by contacting us. More detail can be provided on request.

21. Governing law

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, without affecting any mandatory consumer rights you may have to bring a claim in your home jurisdiction if you live elsewhere in the UK.

22. Contact

If you need to change or discuss your booking, please contact I Love Disco on 07417 393868, at mike@ilovedisco.uk, or via ilovedisco.uk, quoting your booking reference where you can.